TERMS OF SALES

Last updated April 26, 2021

1. When you make a purchase of any of our Products via our Terranopia website you enter into a legally binding agreement with us on the below Terms and Conditions of purchase. You should understand that by ordering any of our products, you agree to all these Terms and Conditions.

2. All orders placed through our website are subject to acceptance by us. After placing an order we will confirm acceptance of your submitted order by sending you an e-mail Order Confirmation. The contract will relate only to those products whose order we have confirmed in the Order Confirmation. We are not obliged to supply any further products which may have been part of your order until it has been confirmed in a separate Order Confirmation.

3. Whilst every effort is made to ensure a clear and accurate description of our products we sell, please note that there may be slight variations in size, shape and colour shown in our Products.  Illustrations and descriptions supplied on our website are for guidance only.  We reserve the right to vary the content of any of the products advertised on our website without notice to you, provided these variations do not materially alter any of the products sold. 

4. The Terranopia website may also contain links to other websites, which are not operated by Terranopia. When you activate any of these, you will leave the Terranopia website and we have no control over and will accept no responsibility or liability in respect of, the material on any website which is not under our control.

5. Products will be at your risk from the time of delivery. Ownership of the product(s) will only pass to you when we receive full payment of all sums due in respect of the products, including any delivery charges that may be applicable. After committing an order, payment will only be taken once order delivery is successful. 

6. The price of any products will be as quoted on our website from time to time, except in cases of obvious error. These prices include VAT but exclude any delivery costs that may occur. Any delivery costs will be added to the total amount due for the product(s).

7. Prices are liable to change at any time, but changes will not affect any Orders that have already been confirmed through the Order Confirmation email sent to the customer.

8. Our website contains several products, therefore it is always possible that, despite our best intentions, some of the products listed on our website may be incorrectly priced or marked as “In Stock” when they are no longer available. We will normally verify prices as part of our dispatch procedures so that, where a product’s correct price is less than our stated price, we will charge the lower amount when dispatching the product to you.  If a product’s correct price is higher than the price stated on our Website, we will at our discretion, either contact you for instructions before dispatching the product or reject your order and notify you accordingly.

9. We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you an Order Confirmation if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.

10. We will only accept orders for items which are currently showing as “In Stock” on our website when you place your order.  If a product is listed as being “In Stock” but is found to be of unsatisfactory quality at the time of intended dispatch, we will notify you immediately. If for any reason we are unable to fulfil your order within 30 days, the order shall be terminated and can be replaced at any time.

11. In the unlikely scenario that your order arrives with damaged items, please contact us for a refund which would cover the cost of the damaged item/s. We would like to assure you that from our end, we are taking no chances and are packaging our items extremely securely, for them to arrive to you safely. However, we understand that there might be mishandling from the shipping companies.

12. Subject to the terms of our Privacy Policy and Terms and Conditions, we do not pass on any email address or contact details to any third party. When you place an order with us, we do have to ask for certain details to be able to make a contract for the sale and delivery of the products.  In addition to your name, address, credit card number and expiry date, we may also ask you for a telephone number in case of any problems regarding delivery. Our website is fully secure, with all the information you give us kept confidential.

13. Please read our Privacy Policy which sets out how any information held by us about you may be processed or dealt with.  By proceeding to place your order you consent that we may process the personal data (including sensitive personal data) that we collect from you in accordance with our Privacy Policy.

14. We warrant to you that any product purchased from us through our Website is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied. Our liability for losses you suffer as a result of us breaking this agreement including deliberate breaches is strictly limited to the purchase price of the Product you purchased and any losses which are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by you and us at the time your Order is accepted by us.

15. If any of these Terms and Conditions or any provisions of an order are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

16. We have the right to revise and amend these Terms and Conditions at any time to reflect changes, including but not limited to, changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.

17. You will be subject to the policies and Terms and Conditions in force at the time that you order a product from us, unless any change to those policies or these Terms and Conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these Terms and Conditions before we send you the Order Confirmation (in which case we have the right to assume that you have accepted the change to the Terms and Conditions, unless you notify us to the contrary within 7 Working Days of receipt by you of the products). 

18. Orders for the purchase of products through our website and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by Maltese law.  Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the courts of Malta. 

19. All photos you see on this website and on the Facebook & Instagram page’s Terranopia, belong solely to Terranopia. None of these photos should be used, edited, or shared without prior consent.

1. You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. Accordingly, we suggest that you do not use the Terranopia website to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content. Nothing contained in these Terms and Conditions shall be construed as conferring any licence or right to use any trade mark, design right or copyright of the Terranopia website.